TheElegantDrunk.com is proud to offer you

100% Customer Satisfaction !

If you are not happy with your purchase, then we're not happy.  We want you to shop in confidence and with the comfort of knowing that if your order simply is not what you expected or what you wanted, then you haven't lost anything.  We're still here to help.  You can return it with no problems.

No Hassle Return Policy

We offer a no hassle return policy.  You can return your purchase up to 30 days after you receive it for a complete refund of the product purchase price.  We're not going to charge you a return fee.  We're not going to charge you a restocking fee.  We'll even pay the return shipping!  (Wow!  Are we cool or what?)

We do ask that the products must be in the condition you received them in, have all of their parts, and be in the original box.

So here is how it works:

• Contact us at returns@theelegantdrunk.com within 30 days of your receipt of the order.  Make sure you include your name and the name of the item you are returning.
• We'll issue you an RMA number (Return Materials Authorization number) and arrange to have the order picked up from you.  All returns have to be accompanied by a valid Return Authorization Number, or else they can’t be accepted
• You pack up the product and all of its components in its original box
• You drop it off bring it to an authorized shipping location or it gets picked up
• Please do not send your purchase back to the manufacturer, we will take care of everything

No Problems!

Damaged Items

If any item arrives damaged or broken we need to you act a little faster.  Please contact us within 5 days of the receipt of your order if any part of it arrives damaged.  This is needed to get replacement orders in to our manufacturers in time. 

Contact us at returns@theelegantdrunk.com, include your name and the name of the item which was broken.  We'll arrange to have a replacement sent to you.